You can easily find an answer concerning nearly any feature on our site by simply clicking your desired question or issue below. If you don't find an answer to your question, please feel free to contact us. |
| | | I accidentally became a Premium member twice. Now what? | | | | If you accidentally submitted a Premium membership payment 2 or more times, we want to know immediately! Simply contact us by logging on to the site, and clicking Contact Us link at the bottom of the page. We'll make it right. |
| | | I became a Premium member, but still cannot e-mail freely! Help! | | | | If you became a Premium member by paying online and you have received a receipt sent to your "real" e-mail address, try logging off our site then logging on again. If you have not received a receipt, it is most likely your payment was not processed or your e-mail service has created a setting to block all mail from unknown senders (such as from TangoWire.com - common at AOL).
If you are still having problems and you know for sure you have submitted your payment properly and your credit card has been charged, please contact us immediately.
We truly want you to have a great experience on our Web site and we will make every effort to make right by any member. |
| | | My card keeps getting rejected. Now what?! | | | | Our credit card payment processor is one of the most respected merchant banks in the world and we rely on them to either accept or deny your credit or debit card. Denials are totally out of our hands.
Did you know we also accept PayPal? PayPal can be done online like our credit card payments. Simply select PayPal as your payment option and follow the screens.
Other forms of payment are, cashier's checks and money orders. We process those types of payments very rapidly upon receiving them in the mail or by overnight express. |
| | | How do I restore my deleted membership and use the site again? | | | | If you were deleted from our site in good standing, you will be able to reinstate your profile and use the site again at any time. Simply log on using your original Handle and Password and your membership and profile will be restored to the state prior to your deletion.
If you were deleted for violating any rules on our site, you will not be able to be reinstated. |
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